Frequently asked questions

About our brand

We love coffee and love cycling as well. Plus there’s been a relationship between the two for a long time. We deeply believe that cycling contributes to making the world better, and greener. Bikes, wheels, green… there you go, Green Wheel Coffee was born.

This is also why have committed to donate to the foundation called “acompáñame a la escuela”, a non profit organization that donates bikes and shoes to underpriviledged children in rural Colombia so they can go to schoool. http://www.acompanamealaescuela.com 

About our product

Green Wheel Coffee is the final expression of a special mix of craft and raw materials coming from one of the most unique places on the planet.

  • Some of the best, 100% Arabica coffee varietals from Colombia.
  • High altitude and non-intensive farms.
  • Handpicked and selected to ensure only red cherries are used.
  • Artisanal processing passed on over generations.
  • Farmers are payed up to 50% more for their produce vs. market prices.
  • Nano batch roasting (less than 10kg at a time) with pre and post processing quality controls.
  • Small volume packaging to maximize freshness after opening.
  • 2% of proceeds go to social and environmental programs in Colombia: “Acompañame a la Escuela” and Reforestation
  • According to the Specialty Coffee Association of America (SCAA), coffee which scores 80 points or above on a 100-point scale is graded “specialty.” Specialty coffees are grown in special and ideal climates and are distinctive because of their full cup taste and little to no defects. The unique flavors and tastes are a result of the special characteristics and composition of the soils in which they are produced.

Yes, all Green Wheel coffee varietals are 100% Colombian Arabicas.

In our bags you will find what kind of Arabica coffee you are purchasing as there are  many different types.

We source our coffee from various parts of Colombia as long as it meets our rigorous quality standards. We seek to develop long lasting relationships with our coffee growers that will result in benefits for everyone, from you our customer to the farmer, his family and the community and environment he lives in.

You should try to consume coffee within the first 3 months after its roast date. After this, it won’t be bad, but it’s flavors and aromas will be significantly diminished vs. coffee that is only a few weeks “old”. Of course, this process is a continuous one that begins as soon as coffee is roasted, so the sooner you drink it, the better.

The best way to preserve your coffee without going into crazy and intricate solutions is keeping it away from air, moisture and light. So, once you open you bag, try to press the air from the bottom up before resealing, store in a cool, dry place. A cupboard in your kitchen that is not exposed to sunlight or big temperature variations should do. Don’t keep it in the fridge or freezer as this will cause condensation on the coffee when you take it out.

Ordering and Deliveries

We try our best to ship next day  after payment has been confirmed. If an order is placed over the weekend we try and ship Monday.

This will depend on your order date, as post offices are closed on Sundays and Holidays. Deliveries in Switzerland take 2 working days, for Western Europe, between 5-10 days depending on the country of destination.

You can pay with a credit card or if you are based in Switzerland, soon you will be able to do so via bank transfer. If you chose the latter, we will only be able to ship once we have received the payment in our account.

Yes, you will need to create an account. This ensures that we ship to the correct address.

Online via our website or through select partners. For a list of select partners, check out our webpage to see who is carrying our products either on a temporary or permanent basis.

No, unfortunately you can’t place phone orders. If you want to place an order and can’t or don’t want to place an order via our website, please contact us at : [email protected] and we will do our best to satisfy your request.

Payment and returns

We work with leading partners in the online payment systems because your data safety is one of our top priorities.

Products can be returned and a reimbursement claimed as long as the product is sealed. If you find a defect in one of our products please let us know via [email protected]

Responsibility

We support a foundation called “acompáñame a la escuela”. http://www.acompanamealaescuela.com 

A program led by a group of businesses that have as an objective to reduce the amount of kids in rural areas that don’t attend school due to not having the means of transportation to get there.

The foundation donates bicycles and shoes to many of these kids reducing the barriers to attend.

Education is at the core of our business and this is an additional way to enable our vision to materialise.

We ensure that 2% of our yearly profit is donated to this specific cause.